Return & Refund Policy

At NOURÉL, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we’re here to help.

1. Returns

• You have 7 days from the date of delivery to request a return.
• To be eligible for a return:
  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging with all tags attached
  • Proof of purchase (order number) is required

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Any item not in its original condition or damaged after delivery

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved:
  • Your refund will be processed to your original payment method within 5-10 business days
• Shipping fees are non-refundable, unless the return is due to our error (damaged or incorrect item)

4. Exchanges

• We only replace items if they are defective, damaged, or incorrect
• If you need an exchange, please contact us within 48 hours of receiving your order

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
  

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide photos and order details so we can resolve the issue quickly

7. Contact Us

For any return or refund inquiries, please contact our support team:

• Email: nourel.eg@outlook.com
• Instagram: @nourel.egypt
• Response time: within 24-48 hours